We want you to be happy with every purchase. If something is not right, this policy explains how we fix it, in line with the Federal Competition and Consumer Protection Act 2018.
When You Can Return An Item
You can request a return within 7 days of delivery if:
- the product is faulty or does not work as described;
- you received the wrong product; or
- the product was damaged on arrival.
Condition Of Returned Items
Returned items should come with the original packaging, cables, accessories and the receipt or order number. Items that have been misused, opened up, repaired by someone else, or damaged by wrong use (for example, using the wrong voltage output) cannot be returned.
How To Request A Return
Contact us with your order number, a short description of the problem and a photo or video if possible. Our team will check it with you and tell you the next steps. Please do not send any item back before speaking with us.
Replacements And Refunds
After we receive and inspect the item, we will offer a repair, a replacement or a refund.
Approved refunds are paid back through your original payment method, or to your bank account for bank transfers, within 7 – 14 working days.
Return Delivery Costs
If the item is faulty, wrong or damaged on arrival, we cover the cost of the return and of sending the replacement. In other cases, the customer covers the return delivery cost.
Warranty
Some products come with a warranty. Where a product has a warranty, the details are shown on the product page or the product packaging.
Contact Us
To start a return, call or WhatsApp 08130940083, email Welttechinfo@gmail.com, or use the live chat on our website.
